Refund policy

At Richlook, we want you to love your purchase! If for any reason you're not completely satisfied with your order, we offer a hassle-free refund within 24 hours of receiving your item(s). Here’s how it works:

Eligibility for Refund:
- Issue must be raised within 24-48 hours of delivery.
- Products must be unused, unwashed, and in their original condition with tags attached.
- Refund will be initiated only if the product is no more in stock with us or the product has manufacturing defect which will be checked by RICHLOOK quality team.
- Items such as innerwear, socks, and accessories are non-refundable for hygiene reasons.
- Any products marked as "Final/Clearance Sale" are not eligible for returns or refunds.

How to Initiate a Refund:
1. Contact Us: Email us at care@richlookindia.com or message us on WhatsApp at +91 9289660081 with your order details and reason for return.


2. Return the Product: 

  • The items for reverse pick up will be picked up within 1-2 business days from the date of request.

  • In case the reverse pick up is not available, please send the product/s through courier on the following address after talking to the customer care representative.

    Address:

    Richlook India Limited

    414, Phase III, Sector 19, Udyog Vihar, Gurugram, Haryana 122016

    For more details please call us on our customer care number (+919289660081 or mail us (care@richlookindia.com).


3. Inspection: Once we receive the returned product, we will inspect it to ensure it meets our return eligibility criteria.


4. Refund Process: Upon approval, your refund will be processed. Please allow 5-7 business days for the refund to reflect in your original payment method.

Important Notes:

  • Refunds will only be processed for items returned within the 7-day window and in accordance with our policy.
  • We highly recommend that you make a short video while unpacking/packing your order. This will help both of us to verify any claims related to damaged, defective, or incorrect items, ensuring we can resolve any issues quickly and effectively.

If you have any questions or concerns, feel free to contact our customer support team. We’re here to help!

This policy ensures clarity for customers while maintaining a professional and customer-friendly tone.