Buyer Protection Policy

Richlook offer 100% Buyer Protection Policy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.

  1. Genuine Products
  • Richlook India Pvt Ltd guarantees to sell only genuine products to customers through Richlook.in
  • Richlook  fabrics and textiles are sourced from the best of the associates in the country and as well as, from around the world.
  • Brand new products.
  • Variety of Styles
  • Discounts available throughout the season.
  1. Secure Payments
  • Customer’s Personal Data is kept Confidential
  • All Online Transactions are secured by SSL (Secure Socket Layer)
  1. Easy Returns, Replacements & Refunds
  • Return  request for any Order should be submitted within 15 days of receiving the Product.
  • Refund  will be initiated only upon receiving of the product
  • Replacement will depend upon the availability of the product
  • In case the product was damaged while in your possession,  will not be under any liability to process the refund/replacement
  • Damaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the product
  • Order Replacement can be done in following cases:
    -Wrong Size/ Color/ Style/ Quantity
    -Defective/ Damaged
    -Not as per description
  • Return Package should have the original Price tag and Packaging slip