Terms & Conditions

The General Terms and Conditions policy as decided upon and thereby furnished by the website from time to time covers all the transactions of any kind or any sale and purchase of the apparel regardless of the volume and quantity of sale, methods of payment involved or the manner in which the order has been placed by the means of any possible device ranging from a smartphone, tablet to a personal computer which can get someone connected to the website. It also applies to the order placed through a verbal intimation/confirmation over the phone as well.

All the users are hereby notified to read through the Terms and Conditions carefully before they proceed to the next stage of the procedure following the sequence of instructions as given by the website authority successively in due course. Accessing the next step of the procedure to place an order on the website will only be perceived as obtaining consent to acceptance of the Terms and Conditions by the users.

An act of consenting to the acceptance of the Terms and Conditions will be duly constructed as a willingness of the user to unconditionally agree with the policy statement unequivocally furnished in the website.

The website authority reserves the right to revise the Terms and Conditions from time to time in accordance with changes introduced in the standard policy framework promoting the best of the practices followed in the industry, much to the benefit and convenience of the user. Any change will come into effect from the time it will be explicitly posted in the website. The authority does not stand liable to any sort of explanation to anyone in the event of any sudden changes brought into the practice at any point of time as the legal discretion to exercise the right to rewrite or realign the policy guidelines solely lie with the authority of the website. Let us discuss some of our guidelines in brief:

  • It is the sole discretion of the user to choose the category of the apparel along with their color, size and fabric as are available in the wide pool of options being put on the display in the website to the best of their own understanding, belief, and perception. In no point in time, the website could be held accountable to influence the decision of the user by demonstrating exaggerated illustration and visual of the same therefore the website in any circumstances cannot ever be targeted with charges of tempting someone into buying a particular product featured on the website.
  • User will have to comply with choices of mode of payments available with a particular product as shown or depicted in the website. The website authority reserves the right to bring about a change in the payment options as deemed to be necessary and thereby notified by the authority from time to time. The decision of the website authority in the context of a mode of payment will be final and it cannot ever be questioned or objected to under any circumstances.
  • Website authority can use Brands and Fabric of the apparel, Volume of the transaction, Time of the year, Frequency of the order placed in a particular category in the website, Area of delivery or even distance to be covered to deliver a product as determinants to decide upon the mode of payment to be made available with a particular product.
  • While availing any of the payment method/s available on the Website, the Website will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the user due to the following reasons:
  1. Lack of authorization for any transaction/s, or Exceeding the preset limit mutually agreed by and between the User and relevant banks of the User, or
  2. Any payment issues arising out of the transaction, or
  3. Illegitimacy of the payment methods (credit/debit card frauds etc.) being used by a User;
  4. The decline of transaction for any other reason(s)
  5. Exceeding the present limit as mutually agreed upon between the banks and the individual user
  • Under normal circumstances it might take 3-6 days from the time of the order being received formally followed by invoice being raised. Though the actual time of delivery is being determined by virtue of several factors such as the availability of the product in the inventory, distance to be covered to complete the delivery, efficacy of logistical network around the place of delivery.
  • Delivery timeline commitment as pronounced and shown on the website during the time of the order having been confirmed might get extended or prolonged to a certain extent in the case of any unavoidable circumstances which lie outside the purview of control of the website. Therefore the website does not assume any responsibility for such a delay caused by a factor the website does not have any authority over.
  • Furnishing inappropriate information about the user or creating a false account with misleading details regardless of the intention of the user or the nature of the circumstances under the influence of which the manipulation has been committed will be constituted as an act of breach of trust which stands in violation of the Terms and Conditions and will therefore result in cancellation of the order.
  • No two promotions can be combined together.
  • Any product purchased during special promotions cannot be replaced.

Informational Accuracy

In a bid to safeguard the interest of the customers, we to the best of our abilities and efforts always try to provide authentic and accurate information about the product on the website. We keep updating the website from time to time with an objective to provide the most relevant and current information about the apparel which is being featured or put on a display on the website. We never fabricate or exaggerate product information about their color, price, fabric, material or size, neither do we superimpose the product visuals in order to lure our customers into buying a particular product from our website. Therefore we never assume any responsibility if any information on the website is found to be not updated or fully correct in comparison with the actual physical product. Any misappropriation of information is completely unintentional and hence should not be considered as a concocted act to provoke, influence or entice buyers with an intention to intervene in their buying decision.   

Note: We caution all our customers against the potential possibility of the color of the clothes varying from the actual product they encountered within the website due to screen configuration of different devices through which the website is accessed.     

Trademark and Copyright

All material on Platform of Richlook including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Materials are solely for the purpose of your personal, non-commercial use. You must not replicate, reproduce or reframe such material in any way directly or indirectly and you must not accompany, encourage or assist any other person to do so. Any violation of the Trademark and Copyright rights is to be dealt with competent legal remedies within the ambit of the law of the land in compliance with standard legal provision prescribed in Commercial and Corporate law.

User Account, Password and Security

You shall be solely responsible for the confidentiality of your user account and you shall be responsible for all activities that occur within your account. You must agree that if you provide any information that is inaccurate or incomplete, we shall reserve the right to indefinitely suspend or block your account. In case of any objectionable/untoward activity being spotted in or from your account, we can immediately announce it a spam thereby repudiating it from our platform without taking this matter to your cognizance or asking for your consent for the same. You are required to be immensely careful while accessing your account. You are hereby cautioned against sharing your accounts details with anyone or letting anyone else access your account on your behalf. Immediately notify Richlook.in of any unauthorized use/breach of your password or account and ensure that you exit from your account at the end of each session.

Disclaimer

You acknowledge and undertake that you are evaluating the services on the Platform and transacting at your own risk and are using your best and prudent judgment while entering into an agreement of payment with Richlook. We shall not be liable to or responsible for any online frauds or any unsolicited transaction of any amount from your account causing a financial loss to any magnitude. We thereby expressly disclaim any responsibility and liability in the event of any unscrupulous or dubious activities involving your personal data being stolen or money being unceremoniously deducted or gone missing . We shall not mediate or resolve any dispute or disagreement between you and your payment partner that may include any authorized bank, E wallet, payment app, or the concerned authority entrusted with the issuance of your debit and credit cards.   

Legal Jurisdiction

Richlook.in makes no claims or expresses no representation at any point of time that materials in the Platform are appropriate to be used in other locations/countries other than India. Richlook.in does not stand responsible for the monetary transactions in lieu of the products ordered from countries outside of India that does not come within the jurisdiction of local laws or to the extent of applicability of local laws.

These terms shall be governed by and constructed in accordance with the laws of India with reference to the exclusive jurisdiction of courts and tribunals within the legal jurisdiction of Delhi.