Exchange Request

We offer our customer a simple though well-integrated Exchange service to fast track the entire cycle of the procedural formalities with an objective to save time and efforts of the user much to their benefits.
  • You can call us on +91-7042383366 or email us at care@richlookindia.com within 15 days from the date of delivery. We strictly maintain the timeline of 15 days counting from the day of receipt of the goods. Any request for an exchange of an order will stand void and unaccounted for after the stipulated timeline.
  • Please ensure that the merchandise intended to be exchanged should stand unaltered as it was at the time of the purchase. It must be unused, unworn, unwashed, undamaged and in saleable condition.
  • We request you to preserve the original packaging of the items to be exchanged, including the Richlook tags.
  • Please ensure that all exchanged items are carefully packed to prevent any loss or damage during transit.
  • The items for reverse pick up will be picked up within 15 business days from the date of request.
  • It takes 5-7 business days for these items to reach our warehouse after being picked up from the customer.
  • In case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.
  • Customers can also opt for a Gift Card instead of an exchange. The Gift Card will be issued to the customer's registered email id and will have the same monetary value as that paid by the customer for the product(s) returned.
  • Masks and PPE items cannot be returned or exchanged as they are hygiene products. Exchange can be done only when the wrong product has been delivered to the customer.